Frequently Asked Questions (FAQ)

I'm having trouble locking/unlocking my unit, what should I do?

In order to compress the seal at the bottom of the door, you have to step on the handle below the latch.  It might take a little more effort than you think is necessary, but it should compress enough so that you can slide the latch in or out of the door frame.

How do I cancel my lease?

All units require a written notice via email no less than 28 days before your move out date to cancel your lease. Include your unit number, name, and move out date.  Rent will not be refunded or prorated if you move out before the last day of the month.  See Wisconsin State Statute 704.19(3) for more details. 

How do I keep my items dry and mold/mildew free?

In warm humid months the moisture in the air will condensate on the cold concrete floor.  If you have items on the floor that can soak up the water (cardboard boxes, furniture, etc) mold and mildew may grow.  To prevent this, make sure to store items that should not get wet above the floor on pallets/wood strips, place items in plastic containers, or wrap items in air tight plastic wrap.  Also, if you place wet or damp items in storage, they may not dry out.  It is not recommended to move in the rain where items can pick up moisture before being placed in the unit.

Do I have to rent a unit for a fixed amount of time?

Our leases are month to month.  When you first sign the lease, you will pay a prorated amount for the current month, and the entire amount for the next month.  After that, your monthly rent is due on the 1st of every month.

Do you require a security deposit or have any fees?

We have a secuirty deposit that is equal to one months rent.  The deposit will be returned the month following your move out.  There are no additional regular adminstration fees.

What size storage unit do I need?

Here are some ideas of what can fit in the units that we offer.

10 x 10 - Entire family room (sofa, coffee table, chairs, bookshelves, etc.) and two full bedrooms (mattress sets, night stands, dressers, etc.) 
10 x 15 - Two full bedrooms, plus larger furniture (sofas, chairs, tables, appliances, etc.) 
10 x 20 - Entire 2-3 bedroom house, including large furniture (sofas, chairs, tables, appliances, etc.) and several boxes. Alternatively, most vehicles and some trailers will fit. 
10 x 25 - Entire 3-4 bedroom house, including large furniture (sofas, chairs, tables, appliances, etc.) and several boxes. May also fit larger vehicles and boat trailers 
10 x 30 - Entire 4-5 bedroom house, including large furniture (sofas, chairs, tables, appliances, etc.) and several boxes. May also fit larger vehicles and boat trailers 

When is my rent due?

Rent is due on the 1st of the month.  If enrolled in auto-pay it will be withdrawn on the 1st.  There is a grace period of 5 days.

Do I need my own lock?

Yes.  We recommend that you use a disc lock.